FREQUENTLY ASKED QUESTIONS
Q: Do I get testers with my order?
A: Yes! First orders always come with free testers for products that can be tested. So, for example, you will get a lotion and hand crème tester but not a soap or bath salt tester. If you want them on re-orders, just tell us so in the NOTES/COMMENTS SECTION of your order.
Q: I don't know what scent to choose, how can I smell them first?
A: Click on the SCENT SAMPLES link at the bottom right on the HOME PAGE
and that will take you to a form that you can fill out and fax to us.
Q: I want to do a “first time” custom program, but don’t know how to get started…..
Here's a VIDEO:
A: Follow these steps:
(1) Choose one of the available lines for custom: Demoiselle or Sea Garden.
(2) Choose the products you want by adding them to your shopping cart and also choose “custom label” from the drop down menu after each item you chose.You can also use a second drop down menu to choose black or white caps.
(3) In the comments section of your order write “CUSTOM ORDER”
(4) find the CUSTOM INFO link (accessed from the home page) print out and tell us what you would like on your label and what scent you would like. OPTIONS: (a) You can send your logo to: firstname.lastname@example.org ; (b) you can choose a label from our collection (those can be found by clicking on the CUSTOM FORM link; or (c) you can write a description of what you want on your custom form.
(5) Fax it to us 818 576-1199 and we will match it up with the order you placed on line or email it to: email@example.com.
FYI The scents available for the custom program are Floral Citrus, Waterlily & Lotus Flower, Lemongrass & Verbena, Orange Vanilla, and Grapefruit Juniper Lavender
(6) We will put art together for you and email it to you. You will not be charged until you approve your artwork and your order is ready to ship.
(7) Minimum order for custom is $500, reorders $250
Q: How long does the custom program take?
Q: What if I want more than one custom collection?
Q: What does it mean to be “PARABEN-FREE”?
Q: What should I tell my customers about the products?
REPS: We have them in MOST cities in the US
Please have a rep come see you—that is the best way to learn about the products and smell the fragrances. The reps link is above. If a rep can’t come to see you, you can order our TRIAL PACK. You can find it on our PRODUCT PAGE (access it by going to the HOME page and clicking SHOP) .